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Clonezone accepts unwanted items for refund or exchange for up to 30 days. UK returns even include FREE return postage. All we ask is that these products are unopened, unused or unworn as appropriate.
We do not offer free returns on any international orders.
It doesn't matter if you don't like the size, shape or colour of your new product when it arrives, as long as it’s not been used, and the packaging is undamaged, you can still return it.
You can try on your new underwear (over your own underwear, please) and clothing to see if it fits and feels sexy. And if you don't like it? Just return it to us, again, we ask if you could return all labels and/or packaging.
We cannot accept any sex toy / intimate adult product which has been removed from its original packaging, has damaged/torn packaging, or any safety seals have been broken.
For hygiene reasons, we can’t accept any clothing that’s been worn intimately without underwear. If any item is returned showing signs of wear, we’ll have to refuse it and send it right back to you, with no exceptions. Thanks for understanding!
Faulty items will be replaced or exchanged up to 30 days after purchase unless otherwise stated in the product specification.
In all cases you will need to tell us the details of your return and be approved.
After your return request has been approved by email, we will supply you with link to take advantage of our paperless, free, EVRI returns process:
1. Visit our dedicated EVRI link (which will be provided by email), select Pshop return and complete the online form.
2. Take your parcel to your local Evri ParcelShop
3. Scan the attached QR code on the print in store device and follow the on-screen instructions
4. Attach your printed returns label and hand the parcel to the store operative.
Please ensure you clearly note your request for a return, replacement, or exchange inside the packaging. Failure to do so may result in a delay processing your request.
Please make sure you’ve had confirmation from our customer service team before sending anything back. Items returned without approval might face delays - and in some cases, we may not be able to process a refund at all. So, please await confirmation before posting.
Should your unwanted item be returned to us in an unsanitary, opened or used condition, we will have no choice but to decline your refund and return the item to you.
We reserve the right to charge 15% re-stocking fee on all non-faulty returns.
Underwear, rubberwear and consumables are exempt from your right to return once they have been opened, used or worn. This includes, but is not limited to:
- Lubricant
- Intimate Oils
- Condoms
- Creams
- Rubberwear
Retail Stores
The above returns policy is only valid for purchases made through the Clonezone website and does not necessarily apply to purchases made in our retail stores. Please contact your local Clonezone store if you require more information.
Cancellation
If you wish to cancel or amend an order, please email us immediately on [email protected], quoting your full name and address, and the order number which appears in your order confirmation. Please note that you should assume that the order might be dispatched immediately from the point that you have submitted it, and once an order has been dispatched it can neither be amended nor cancelled.
It is the customer's responsibility to ensure that items requested are the correct size before a purchase is made.